Consumer Operations, Support Program Manager (Chrome) for Google (Mountain View, CA)


Location: Mountain View (Global HQ)

Team: Product Customer Support


Apply now

This position is based in Mountain View, CA.

The area: gTech (general)

The Google Technical Services (gTech) team serves as the primary point of contact for our global Sales, Business Development, and Partnerships teams to support our sales organization across all products. We provide tools so that our sales teams can focus on generating revenue and leverage our strong relationships with Googles Tech teams to enable our sales organization to do multi-solution selling, launch and support new products, and help and engage our users.

The role: Consumer Operations, Support Program Manager (Chrome)

The Consumer Operations team is all about focusing on the user. You work on our flagship consumer products like Gmail, Chrome, Android and Google+ to actively support global users through help centers and online communities. You are a Google guru. You have detailed knowledge of our constantly evolving product suite to ensure that user feedback flows to the Product team and fuels innovation. In this highly cross-functional role, you are the voice of our users and problem-solve with the Product, Marketing, Legal and Engineering teams. You process suggestions, bugs, abuse and other product information to ensure we are constantly improving the user experience.

As the Consumer Operations Support Program Manager, you will ensure that Google is focused on the user for products like Gmail, Chrome, Android, and Google+. You will have detailed knowledge of our constantly evolving products and ensure that user feedback flows to the product team to fuel improvement and innovation. As a product expert and end-user champion, you will work closely with Product Managers and Engineering Leads and also serve as the central point of contact for other departments. In this role, you flawlessly lead the support strategy for our product support operations. You also work closely with other product support team functions by coordinating launch plans, communication, monitoring the effectiveness of the support team and identifying opportunities that will improve and scale our support strategies.

The Big Picture

Mountain View (Global HQ)

Want to stop talking about changing the world and actually do it? At Google Mountain View, our global headquarters, we make products for hundreds of millions of users around the world that change the ways they create, share, communicate, collaborate and do business.

Location: Mountain View (Global HQ)

Product Customer Support

Turn product innovations into client solutions.

Team: Product Customer Support

Consumer Operations, Support Program Manager (Chrome)

Location: Mountain View (Global HQ)

Team: Product Customer Support


Apply now

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees or any other company location. Google is not responsible for any fees related to unsolicited resumes.

At Google, we don’t just accept difference – we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Google is proud to be an equal opportunity workplace and is an affirmative action employer.

Article source: http://jcnlx.com/4b529fdc631a4b10828e03ccd3c79a36


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